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* *Registered participants who cannot attend the course may apply for a refund of the registration fee or will have to pay a cancellation fee. A substitute delegate is, of course, welcome. Notification is made via e-mail or fax, the participant is entitled to a refund, minus a service fee, according to the following guidelines: - 14 to 11 business days before starting date of the course - 25 % of the total amount - 10 to 6 business days before starting date of the course - 50 % of the total amount Regrettably, no refunds will be made if notification is made less than 5 business days prior to the course, unless a substitute delegate is able to attend. Cancellation must be received in writing by email or fax.
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